STEELCORE LLC is committed to providing a satisfying shopping experience. If you are not completely satisfied with your purchase, we offer reasonable returns and refunds. Please carefully review the following policy to ensure a smooth return process.
- Return Requirements
Return requests must be made within 30 days of receipt.
Returned items must be in new, unused, and unwashed condition, with tags, packaging, and accessories intact.
For hygiene and safety reasons, returns of custom-made or custom-made items are not accepted.
Returns due to quality issues or incorrect shipment will be borne by us. Returns due to personal reasons (such as incorrect size or personal preference) are the customer’s responsibility for return shipping.
- Non-Returnable Items
Items that have been worn, washed, or damaged;
Unauthorized returns;
Requests received after the return deadline;
Special sale items or items marked as non-returnable.
- Return Process
Please contact our customer service team at muslihuddinjahed@steelcoreshop.com to submit a return request and explain the reason.
After confirmation, customer service will provide a return address and instructions.
Please package the item securely and include your order number and contact information in the package.
We will notify you of the return review results after receiving and inspecting the returned item.
- Refund Information
Eligible returns will be refunded within 5-10 business days.
Refunds will be issued to your original payment method (credit card, debit card, or e-payment account).
If your order includes shipping, refunds are generally non-refundable unless due to quality issues or incorrect shipment.
- Exchange Service
If you require an exchange (e.g., for a different size or color), please request a return and place a new order. We currently do not offer direct exchanges.
- Contact Us
If you have any questions about our return policy or process, please feel free to contact us:
Email: muslihuddinjahed@steelcoreshop.com
Phone: +1 (360) 855-6322
