- How do I choose the right size?
We provide a detailed size chart on each product page, allowing you to choose based on your height, weight, and general wearing habits. If you still have questions, please contact our customer service team via email for assistance.
- How long does it take to ship after placing an order?
Orders are generally processed and shipped within 2-3 business days. During peak periods or under special circumstances, there may be slight delays, and we will notify you promptly via email.
- How long does shipping take?
Shipping time depends on your delivery address and selected shipping method.
- Can I modify or cancel my order?
If your order has not yet shipped, please contact us as soon as possible and we will do our best to assist with modification or cancellation. Once an order has entered the shipping process, it cannot be modified or cancelled.
- How do I track my order?
Once your order has shipped, we will send you a tracking number via email. You can check the latest status at any time on the shipping company’s website or our website.
- What if there is a problem with the item I received?
If the product has quality issues or doesn’t match your order, please contact us immediately by email and provide your order number and relevant photos. We will verify the information promptly and arrange a return or exchange.
- How long does it take to get a refund for a returned item?
Once we receive and inspect the returned item, we typically process a refund within 5-10 business days. The refund will be credited back to your original payment account.
- Do you offer exchanges?
We currently do not offer direct exchanges. If you require a change in size or color, please return the item and place a new order.
- Is my personal information secure?
Yes. We implement strict security measures to protect your personal information, and all payment information is processed through a secure gateway. Please refer to our Privacy Policy for more details.
- How can I contact customer support?
You can contact us via the following:
Email: muslihuddinjahed@steelcoreshop.com
Phone: +1 (360) 855-6322
Our customer service team will assist you as soon as possible.
